Temporary E-commerce Customer Representative - Luxury Brands

Job role:

An excellent opportunity to join a multiple award-winning luxury brand. They are now seeking to appoint a Customer Service Representative to join the team in Mayfair.



Like what you hear? Read on…

Reporting to the HR Manager, you will be responsible for all customer service-related enquiries, you will be supporting the digital team to ensure that information on the website is accurate and kept up to date.



Sounds interesting?...Daily duties include:

First point of contact for all customer service enquiries and responding in a timely and professional manner.
To always provide a high level of customer service when dealing with any internal or external requests
Replying to general inquiries and managing following mailboxes for the company: Customer Service - including providing e-commerce and customer service support, coordinating emails between the e-commerce/dispatch centre, customers and the digital/e-commerce team
Replying to customers queries, dealing with the complaints in polite and professional manner.

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Liaising with e-commerce team/managers for discounts and compensations approvals, for any ongoing online campaigns, liaising with production regarding any complaints.
Ensuring all data is accurately updated and recorded
Manage customer expectations, interact and display professionalism at all times.
Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
Undertake such other duties commensurate with the responsibilities of the role and any other reasonable management request.

 

 

 

To be successful in this role you'll have:

Experience of working in a Customer Service position
Customer facing skills - telephone oriented
Good interpersonal skills to with high degree of discretion and professionalism
Ability to work under pressure and cope with conflicting priorities
High level of resourcefulness and the ability to always solve problems using own initiative
A good knowledge of Word, outlook and excel
Have a flexible and willing and a can do attitude to work

 


Must be a team playerDesirable skills:

Good understanding of Microsoft Office software, specifically Word, Excel, PowerPoint and Outlook
Experience of working in an SME
Experience of working with a luxury brand or high-end retail

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