Senior Instructional Designer

December 2, 2024

Job Description

Contiem is unlike any other company. Not only do we have a world-class Component Content Management System (CCMS) platform RSuite we help companies create exceptional content technical documentation, eLearning, online help, visualizations, and training materials required to compete at the highest level. Come be part of a team that is recreating the way content is developed, managed, and published a company that sells worldwide and has clients including American Express, eBay, Ortho Clinical Diagnostics, HarperCollins, Qantas Airlines, the U.S. Department of Defense, and the World Bank. You will be based in the Mekon Ltd UK office, a subsidiary of Contiem.

Contiem is looking for a Senior Instructional Designer, to support design and develop instructional content, including objectives, storyboards, interactive exercises, training materials, and evaluation, to be used in a variety of training solutions that support clients Technical products.

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Understand client problem statements, define learning objectives, and recommend training strategies to achieve learning outcomes.
Conduct different types of needs assessment (audience/role analysis, task analysis, gap analysis, and content analysis) and identify gaps in performance and determine training needs.
Document analysis results and recommendations in client-facing strategies, plans, and reports. Plan and create appropriate content outlines, course content, interactive exercises, assessments, and job aids to achieve learning outcomes.
Implement ID frameworks like the ADDIE process and execute ID pedagogy, ID principles, and ID tools.
Design and develop instructor-led training (ILT), online training (WBT and VILT), blended training, or micro-learning as determined from the needs assessment and content analysis. Independently develop L1 and L2 training courses.
Act as a key member of the team, along with Project Managers, Subject Matter Experts, and others in determining the needs of the course, the overall instructional flow of a program, and the appropriate method of delivery. Interact with other project teams to ensure consistency of deliverables.
Provide status reports and participate actively in client meetings.
Achieve customer delight through experience, soft skills, and solution definition.

Pre-Sales Support

Support marketing and sales initiatives and requests to achieve successful learning solutions.
Assist the sales team to understand potential client requirements and provide effort estimates.
Exhibit training expertise by creating case-study-quality artifacts.

Capability Building

Assist the management team in defining the capability requirements to expand the training team.
Participate in interviews, evaluate assessments, and recommend candidates for the next steps.
Participate in the Employee Referral program and recommend candidates for selection.
Leverage your experience to enhance team capabilities by actively participating in quality reviews and recommending improvements for compliance with best practices, guidelines, processes, and standards.

Work Hours

Full time

Work Location:

Hybrid, Office is in Sutton, Surrey

Required Experience

Bachelors degree
Extensive expertise in instructional design and courseware development, with a history of delivering high-quality solutions across complex projects
Experience in solutioning and creating instructional content, storyboards, and engaging training content
Proficiency in courseware development tools like Articulate Studio, Storyline, Adobe Captivate, and Lectora
Excellent written and verbal English language skills
Microsoft Office proficiency is mandatory
Basic digital image editing proficiency required
Experience of working with global clients

Preferred Skills & Qualifications

Certification or degree in Instructional Systems Design, Education, Training/Curriculum Development, Technical Communication, or a related field (or equivalent experience)
Comprehension of increasingly complex products, processes, and projects
Flexibility to adapt to new ideas, changes, and feedback
Ability to conceptualize content visually by collaborating with graphic designers and technical team members
Exhibiting an exceptional eye for detail to create the final product within specified timelines.
Demonstrated experience in committing to and meeting external customer expectations.
Ability to work in a team-based environment and as an individual contributor or specialist
Ability to work effectively with subject matter experts to conduct research and resolve issues

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