Night Shift Patient Coordinator (Remote/Non-clinical) AccessNurse ID-10547

November 26, 2024

Job Description

NOW HIRING REMOTE PATIENT COORDINATORS

Full-time Night Shift 11p-730a eastern (32+ hours…
• some weekends and holidays are required

This is not a temporary position! Come grow with us!
• Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
• Are you looking to start a new career with a reputable health care company?

Look no further than AccessNurse, a TeamHealth Company!

Currently hiring for a paid remote* class that begins December 9th! (*over Zoom, 100% attendance is required for the entire training period)
• Week 1: December 9-13, M-F 9a-5p Eastern
• Week 2: December 16-20, M-F 11a-7p Eastern

Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace

Other Jobs You May Be Interested In

Why Join AccessNurse?
• Join a growing company who is making a difference in healthcare
• Work from home with company-provided equipment
• Competitive pay and incentives
• Benefits eligibility for full-time staff (medical/dental/vision/life) the first of the month following 30 days of employment
• 401(k) plan program (discretionary matching funds available) for all employees
• Career Growth Opportunities
• Perks at Work: discounts on car rentals, electronics, apparel, and much more!
• Employee LiveWell program for health and well-being / Employee Assistance Program
• $500 Employee Referral Bonus with no cap

About Us & the Role

AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.

The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient’s needs prior to the patient speaking with a nurse.

AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!

Pay & Other Things to Consider:

Base pay is $15.00 per hour

Additional incentives/shift differentials include:
• An additional $1 per hour is paid when on the clock at 3pm or after Sunday through Friday
• An additional $1 per hour is paid when starting at 7am or after on Saturday
• An additional $1 per hour is paid when you work 3 out of 4 weekends
• If you choose to work 4 out of 4 weekends (not required) an additional $2 per hour is paid for the entire pay period
• An additional $1 per hour is paid for Spanish Speaking staff (testing required)

Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)

Must be able to provide a HIPAA-compliant workspace during training and your regular shifts

Must be able to meet home internet and phone requirements (see below)
• High School Diploma or GED required. Associate’s Degree preferred
• 1+ years of customer service experience required
• 1-2 years of healthcare experience desired
• Inbound call center experience preferred
• Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
• Ability to type a minimum of 25 wpm
• Excellent organizational and computer skills and ability to multi-task while speaking with patients
• Excellent listening and comprehension skills to determine key information by patient
• Professional, courteous telephone voice
• Dependable, reliable and trustworthy
• Ability to defuse conversations and escalate if necessary
• Ability to handle confidential information; HIPAA experience is a plus.
• Detail Oriented – Accurately process and document information ensuring data integrity
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
• Flexibility with scheduling
• Ability to receive feedback on job performance
• Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
• Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
• Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)

Remote Workstation Requirements

Internet
• A reliable high speed internet connection is required for this position.
• Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
• Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
• You must hardwire your internet from your modem or Ethernet jack to your work computer.
• WiFi is not acceptable and disrupts the connection to our servers.
• The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
• Test your home internet speeds [Link available when viewing the job]
• Please verify this information with your internet provider
• Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
• It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.

Telephone
• A reliable telephone line is required for this position, at the employee’s expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
• Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
• Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
• Call waiting
• Call forwarding
• Voicemail

Workstation
• Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
• Arrange your workstation where you can hardwire to your internet and phone line.
• Your workstation must be located in a room where there is a door with a lock.
• HIPAA compliant and protects PHI
• Prevents disruptions during work hours

Physical and Environmental Demands
• Job performed in a well-lit, modern office setting
• Occasional lifting (20 pounds or less)
• Visual and Auditory acuity
• Manual and finger dexterity
• Occasional stress
• Occasional pushing, pulling, carrying, lifting, bending, and reaching
• Frequent work on a PC/Computer
• Prolonged telephone work and prolonged sitting

Night Shift Patient Coordinator (Remote/Non-clinical) AccessNurse ID-10547

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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